FIND SCOUT FRIDAY NOVEMBER 23RD BLACK FRIDAY SALE 11-4 25% OFF EVERYTHING
FIND SCOUT FRIDAY NOVEMBER 23RD BLACK FRIDAY SALE 11-4 25% OFF EVERYTHING
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Return Policy

In Store Purchase — Return & Exchange Policy

Regular-Priced New Merchandise

  • Within 7 days of purchase: you can return your item to Scout and receive a refund to the original method of payment.
  • Within 14 days of purchase: you can exchange your item, or we’ll issue you a merchandise credit, which never expires.
  • If you can't make it to the store please email aryn@scoutgeneralstore.ca and get set up for a return by post.


Sale Merchandise and Vintage

  • Sorry, all sale and discounted items are a final sale.
  • All Vintage is final sale


Return & Exchange Details

For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt. Please note:

Bodysuits, swimwear, jewelry, vintage and intimates are final sale.

Gift cards may not be redeemed for cash or refunded. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. 

Online Purchase — Return & Exchange Policy

You can return online purchases in-store or mail it back to us following the step-by-step instructions below.

Regular-Priced Merchandise

  • Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment.
  • After 14 days: you can exchange your item, or we’ll issue you a merchandise credit on a gift card.
  • After 30 days: we will no longer accept returns or exchanges.


Return & Exchange Details

For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt.

Please note that bodysuits, swimwear, hosiery, jewelry, vintage, sale items and intimates are final sale.

When your refund is complete, we'll e-mail you right away and let you know.

All refunds will be processed within 7 to 10 business days upon receipt of your return package.

In Store Returns For Online Purchases

Should you prefer to return your online purchases in person, come visit us!

Your refund will be credited to the original method of payment via scoutgeneralstore.ca with shipping fees deducted.

*Shipping fees are non refundable 

Have questions?

Contact Aryn 709-325-2845  or  aryn@scoutgeneralstore.ca